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Privacy Policy

Welcome to Interactive Medical Services (Pty) Ltd (“iMeds”). iMeds provides its “Clients” with insurance medical examination services for purposes of medical underwriting. In the provision of such services, IMeds will book appointments with the clients of its Clients (“Clients’ Data Subjects”), to conduct insurance medical examinations at their place of residence.

iMeds undertakes to process its Data Subjects’ Personal Information (incl. Special Personal Information) only in accordance with the conditions of lawful processing as set out in the Protection of Personal Information Act 4 of 2013 as amended from time to time (“the POPI Act”), iMeds policy on the protection of Personal Information (“iMeds’ POPI Policy”) and to the extent required for iMeds to discharge its statutory and contractual obligations or to pursue its legitimate interest to perform its business on a day-to-day basis.

iMeds’ POPI Policy sets out how iMeds

  • as Responsible Party, will Process and safeguard the Personal Information (incl. Special Personal Information) of its Data Subjects; and
  • as Operator, will Process and safeguard the Personal Information (incl. Special Personal Information) of Clients’ Data Subjects.
  • the rights of iMeds’ Data Subjects and Clients’ Data Subjects; and
  • how iMeds’ Data Subjects and Clients’ Data Subjects can exercise their rights.

Data Subjects” means natural and/or juristic persons to whom Personal Information (incl. Special Personal Information) relates.

Operator” means an entity or person who Processes Personal Information (incl. Special Personal Information) for a Responsible Party in terms of a contract or mandate, without falling under the direct authority of the Responsible Party.

Process” (including its cognates “Processes” or “Processing”) means anything that can be done with Personal Information, including its collection, usage, storage, dissemination, modification, or destruction.

Personal Information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

Responsible Party” means a public or private body or any other person which, alone or in conjunction with others, determines the purpose of and means for Processing Personal Information.

Special Personal Information” means Personal Information as described in section 26 of the POPI Act.

Capitalised terms not otherwise defined in this “Privacy Notice” shall have the meaning ascribed thereto in the POPI Act.

Users of iMeds’ website “Website Users” are also its Data Subjects. Website Users are therefore urged to read iMeds’ POPI Policy in full, so that they are sufficiently informed in re the Processing of their Personal Information. iMeds’ POPI Policy can be found here .

Website Users are furthermore urged to read below, as it contains important information on how iMeds uses cookies or similar technologies on its website.

Links to third-party websites, plug-ins, and applications may be included in iMeds’ website. These third-party websites may also use cookies or similar technologies in accordance with their own privacy notices. For more information on these third-party websites and their use of cookies and similar technologies, kindly consult their privacy notices as appropriate.

What are cookies?

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone, or another electronic device) when you use iMeds’ website. A cookie file is stored in your web browser and allows iMeds or a third-party to recognise you and remember things like your personalised details or user preferences. They also help iMeds learn more about how you use and access its website so that iMeds can make improvements and update features.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your web browser.

How does iMeds use cookies?

iMeds uses cookies to help it learn more about how Website Users use and access its website. These cookies allow iMeds to count visits and traffic sources, so that it can measure and improve the performance of its website. Cookies help iMeds know which pages are the most and least popular and see how Website Users move around its website.

Types of cookies

The cookies iMeds place on your device fall into the following categories:

Strictly necessary cookies . These cookies are necessary for iMeds’ website to function and cannot be switched off in iMeds’ systems. They are usually only set in response to actions made by Website Users which amount to a request for services, such as setting their privacy preferences, logging in or filling in forms. Website Users can set their browser to block or alert them about these cookies, but some parts of iMeds’ website may then not work. These cookies do not store any personally identifiable information.

Functional cookies. These cookies enable iMeds’ to provide enhanced functionality and personalisation. They may be set by iMeds or by third party service providers whose services iMeds added to its pages. If Website Users do not allow these cookies, then some or all of these services may not function properly.

Performance cookies. These cookies allow iMeds to count visits and traffic sources so it can measure and improve the performance of its website. They help iMeds to know which pages are the most or least popular and see how Website Users move around its website. All the information these cookies collect is aggregated and therefore anonymous. If Website Users do not allow these cookies, iMeds will not know when they have visited its website and will not be able to monitor their performance.

Targeting cookies. These cookies may be set through iMeds’ website or its advertising partners. They are used to build a profile of Website Users interests in order to show them relevant adverts on other sites. They do not store direct Personal Information but are based on uniquely identifying Website Users’ browser and internet device. If Website Users do not allow these cookies, they will experience less targeted advertising.

Third party cookies

All the cookies described so far are “First Party Cookies”, which means they are set and controlled by iMeds. Occasionally, third parties may set cookies on iMeds’ website, which it does not control. These are called “Third Party Cookies”. This will happen where, for example, iMeds have included embedded content on some pages of its website. When Website Users visit a page with embedded content, the third-party service provider may set its own cookies on their web browser.

Please note that iMeds do not control these cookies and cannot access them. Cookies can only be accessed by the party who originally set them. Website Users should therefore check the third-party websites for more information about these cookies.

How to manage cookies

Website Users can change your browser settings anytime so that cookies are not accepted. Website Users can learn more about how to block cookies by visiting . Please note that if you block cookies completely, many websites will not work properly and some functionality on iMeds’ website may not work at all.

Any questions

Any questions Should Website Users have any questions about iMeds use of cookies or similar technologies on its website or this Privacy Notice in general they may contact